Central Government




			Accredited ITIL^® Trainer Accredited ISO/IEC 20000 Consultancy Trainer



		ITIL^® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office

The Cabinet Office – September 2003 – September 2005 - Service Management Specialist in a Consultancy role for the Cabinet Office for a large project. The work included:

Designing the Service Management regime
Planning the Service Desk
Specifying Vendor selection criteria
Negotiating SLAs
Designing detailed processes.
Training the staff to ITIL^® Foundation level

The project is a cross-government initiative, involving negotiations with 10 partner organisations. The nature of the project means that I am unable to give any further details.




	Security Cleared to DV level

The Foreign and Commonwealth Office 2002, 2005 - ITIL^®Service Level Management Consultancy to the Foreign Office on 2 occasions. The work has included:

Devising a Service Improvement program for the 24 hour global Service Desk operation
drafting and negotiating Service Level Agreements
winning management approval for a complete review of the SLA Process within the Foreign and Commonwealth Office Services ICT division.
redesigning the Service Management Process in accordance with ITIL^® Best Practice
documenting the associated Procedures
compiling a comprehensive Service Catalogue


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