www.liz-gallacher.com

Service Management Consultancy and Training

 
Service Desks

*Accredited ITIL® Trainer    *Accredited ISO/IEC 20000  Consultancy Trainer

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office

I have implemented several Service Desks from scratch, being responsible for all aspects of the implementation:-

  • Identifying the location
  • Specifying ACD telephony, furniture etc.
  • Detailed Process Definition
  • Service Management Toolset Specification and Selection
  • Toolset Customisation
  • Job descriptions
  • Shift patterns
  • Recruitment of all staff
  • Induction/Training plans
  • Marketing and Communications
  • Phased Rollout Planning
  • Project Management
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