ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office
19 years Service Management experience
Many years practical experience of managing large Service Desks
Service Desk Implementation for Ernst and Young, Railtrack and AGF Insurance.
Service Management Consultancy, formulating Policy and Procedures in line with the ITIL® framework for a number of clients.
Consultant to a number of British Government departments
Consultant to the Foreign Office,
Consultant to the Cabinet Office,
As an employee of a US technical consultancy, I introduced them to the ITIL® framework, which was then adopted by the parent company in the US.
As an employee of an outsourcing company I specialised in formulating, negotiating and documenting the processes for managed service clients. In addition I provided consultancy to internal departments on their processes.